Refund policy

At Klickers, we want you to shop with confidence. If you're not satisfied with your purchase, you may request a return in accordance with the policy below.

1. 14-Day Return Period

You may request to return eligible products within 14 calendar days of receiving your order.

To begin a return, please email Klickers.sa@gmail.com with:

Your order number
The reason for your return
Photos of the item (if applicable)

Returns requested after 14 days may not be accepted unless required by applicable South African consumer law.

2. Return Eligibility

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging with all accessories, manuals and included items.
Show no signs of wear, damage, modification or misuse.
Be suitable for resale.

Klickers reserves the right to inspect all returned products before approving a refund or exchange.

3. Change of Mind Returns

We understand that sometimes you may change your mind.

Change of mind returns may be accepted within 14 days, provided the item:

Has not been used.
Has not been installed or assembled.
Is returned in its original, unopened or resaleable condition.

If the returned product does not meet these requirements, we may decline the return or apply a reasonable deduction where permitted by law if the item's value has been reduced due to handling beyond what is necessary to inspect it.

Original shipping charges are non-refundable.

4. Non-Returnable Items

The following items cannot be returned unless they are defective or supplied incorrectly:

Custom-made or personalised products.
Products damaged through misuse, abuse, negligence or unauthorised modifications.
Products missing original packaging, accessories or components.
Clearance, final sale or non-returnable items clearly identified before purchase.
Gift cards or digital products (where applicable).

5. Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective or you receive the wrong item, please notify us within 7 days of delivery by emailing Klickers.sa@gmail.com.

Please include:

Your order number.
A description of the issue.
Clear photographs showing the problem.

Where required by South African consumer protection legislation, we will inspect the product and, where appropriate, repair, replace or refund the item.

Products found to have been damaged through misuse, accidental damage, improper installation or normal wear and tear may not qualify for a refund or replacement.

6. Return Shipping

If you are returning an item because you changed your mind, you are responsible for the cost of returning the product.

If the return is approved because the item is faulty, damaged on arrival or incorrectly supplied, Klickers will cover the reasonable return shipping costs or provide an appropriate return solution.

We recommend using a tracked courier service, as Klickers cannot be responsible for returned parcels lost in transit.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method where possible.

Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your payment provider.

8. Exchanges

We only replace items where:

The incorrect product was supplied.
The product is defective.
Another exchange has been approved by Klickers.

Exchange requests are subject to stock availability.

9. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable South African consumer protection legislation, including the Consumer Protection Act, where those rights cannot legally be excluded or limited.