FAQ

Yes — we deliver across South Africa and into neighbouring countries including Namibia, Botswana, eSwatini, Lesotho, Zimbabwe and Mozambique. Cross-border delivery times run a bit longer than local, and shipping cost is calculated at checkout based on your address.

Main centres in SA (Joburg, Pretoria, Cape Town, Durban): 1–3 working days. Outlying areas: 3–5 working days. Neighbouring countries: 5–10 working days, depending on customs. You'll get a tracking link by email or SMS the moment your order ships.

Same-day delivery is available in select metro areas for orders placed before 11am — this shows as an option at checkout if you qualify. Otherwise, all orders go out via courier with tracking included.

Our keycap sets are built for standard MX-style stems, so they'll fit the vast majority of mechanical keyboards on the market. Each product page lists the profile (OEM, Cherry, or SA profile) and layout compatibility (ANSI/ISO) — check there first if you're running a non-standard board, and message us if you're still not sure.

Most of our gaming mice and keyboards plug in and work fine on macOS out the box for basic function. Full RGB customisation and macro software, though, is usually Windows-only — we flag this on the product page wherever it applies.

We stock three sizes: Standard (mouse + a bit of wrist room), Extended (covers your mouse and keyboard), and Desk mat (full desk coverage, edge to edge). Sizes in cm are listed on each product page — measure your desk before you order if you're going Desk mat size.

You've got 14 days from delivery to return an item. Products need to be unused, in original packaging, with all accessories included. Once we've checked it's in order, your refund or exchange gets processed.

Drop us an email or WhatsApp with your order number and what's up, and we'll send you a return slip plus collection or drop-off details. Once we've received and checked the item, we'll get your refund or replacement moving within a few working days.

Yes — keyboards, mice, and other electronics carry the manufacturer's warranty (usually 12–24 months, listed on the product page). If something packs up within that period, bring it back to us and we'll handle the claim on your behalf.

We accept all major debit and credit cards, instant EFT, and Payflex if you'd rather split it into smaller payments. All transactions are secured through our payment gateway.

Definitely. As soon as your order leaves our warehouse, you'll get a tracking number by email — pop it into the courier's site to see exactly where your parcel is, right up to your door.

If your order hasn't shipped yet, message us as soon as possible and we'll do our best to adjust or cancel it. Once it's out for delivery, it'll need to follow our standard return process instead.